Journalist to write her next book on personal and professional integrity: what she experienced and observed as an over-65, single female client and patient.
[Sun City Center, Florida] Andrea Reynolds, a former Toronto public relations consultant, business deportment expert, author, national media guest, speaker, and investigative journalist, is disturbed by the callous way she is treated by multiple tradesmen and degreed professionals: realtors, dentists, lawyers, contractors, veterinarians, and physicians. The HALO Factor: Personal and Professional Integrity is her forthcoming book, written as case studies, which she’ll promote through North American appearances.
Heroes do the right thing. If they slip up… they make it right!
“They assumed I was an uneducated, ignorant, older female, and they misread my kindness as weakness to exploit. I advised all of them in advance I would be writing about them, yet it seemed not to matter. Conversations with other women taught me I’m not alone. So I observed, took notes, took photos, and kept documents.”
In fact, multi-national corporations like Coca Cola, Campbell Soup, and Magna International, etc., have retained Reynolds for her sage business advice. But in 2008, she gave up her home and businesses in Canada to return to the US on a mission of mercy and kindness.
She explains, “I returned to Pennsylvania to assist my father who had dementia and bone cancer. I depleted my savings as I acted as executor for both parents, and then renovated an abandoned and blighted house on my street. I invested in Erie residents, hiring jobless vets, ex-cons, and single parents; and bought unneeded items from young people who needed cash to pay bills. Then multiple professionals overcharged me significant sums while providing little or very poor work. Not one to remain silent, I realized my experiences are the perfect material for a business how-to book. To quote author Ann Lamott, ‘If people wanted me to write more warmly about them, they should have behaved better.’”
Reynolds continues, “My mission is to inspire service businesses and professionals to be heroes to their clients and patients, not villains. I want to see them improve their business practices, not only to seniors. My intent is not to shame or castigate them. If nobody taught them how to strive for excellence, then I will.”
Reynolds welcomes back payment plus interest from individuals, companies, and professionals who deliberately overcharged her for inferior work, work left unfinished, or work never done. The book’s heroes will be the ones who make it right. Mail payment to: Andrea Reynolds, 1902 Andover Street, APT 194, Sun City Center, Florida 33573.
For a free tip sheet, “Ten Ways to Make Things Right for Your Client or Patient,” send a request to: Andrea Reynolds at crisiswriter@gmail.com
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